WE ALWAYS WANTED TO GIVE THE BEST TO OUR CUSTOMERS.
We intend to create the best customer experience for you! Any product sold in Malaysia can be returned or exchanged within 7 days of delivery. We only accept returns if the product is in unused, unworn, and re-sellable condition with the original packaging. Kindly email or contact us upfront if you need to make a return and we will refund the product cost or replace the product based on the availability with same or similar products. Returns are accepted at the discretion of Andfersand. Shipping cost will be borne by us if the existing problem is due to our mistake.
For change of mind returns, the purchaser is responsible for shipping expenses and safely getting the purchased products back to us (please makes sure tracking numbers are provided!). At the current stage, all international sales are final because we are not equipped with enough resources to accept international returns. If you still wish to move forward with a return, there will be $20 handling and restocking fees, and all the shipping expenses are borne by you.
If you wish to exchange an item for another color or size then place an order for the new item and return the original. The purchase price of the original item will be refunded upon receipt and inspection. Furthermore, products on sale cannot be returned nor exchanged.